Grievance Policy

OTM strongly believes in a sincere, transparent, and sharing approach to its users. Our customers trust and love us and we would never put financial gains ahead of trust.

Grievances or complaint includes any communication that expresses dissatisfaction, in respect of the conduct or any act of omission, commission, or deficiency of service and in the nature of seeking a remedial action but do not include the following:

  • Complaints that are incomplete or not specific in nature.
  • Communications in the nature of offering suggestions.
  • Communications seeking guidance or explanation.

The following are broad objectives for handling the customer grievances

  • To provide fair and equal treatment to all subscribers without bias at all times.
  • To ensure that all issues raised by customers are dealt with courtesy and resolved in stipulated timelines.
  • To develop an adequate and timely organizational framework to promptly address and resolve customer Grievances fairly and equitably
  • To provide enhanced level of subscribers’ satisfaction.
  • To provide easy accessibility to the subscriber for an immediate Grievance redressal
  • To put in place a monitoring mechanism to oversee the functioning of the Grievance Handling Policy

How to raise the grievance:

Phone Call: 18001205613 to register the complaint

Email: The user may write to info@otm.org.in

Letter: Subscriber may also raise the grievance by writing us to the following address: