Refund Policy

Policy for OTM Business Plans

OTM offers you the multiple paid business plans which are available for a annual subscription fee. Once a plan you have purchased then there will be no refund of the payment paid against the plan. Moreover, no refund will be issued for any optional services which you may have purchased while taking the plan.

You can upgrade or downgrade your OTM account anytime with a new plan. A credit will be issued to your OTM account as per the plan, while upgrading or downgrading. This credit will be applied immediately to the OTM account, and will not be refunded. Please note that OTM does not offer you any option of downgrading your plan from higher to a lower.

Policy for utility services

The utility services which we provide to our partner service are mobile recharge, DTH recharge, gas bill payment, data card/landline bill payment etc. Since, OTM simply provides an interface/window towards the fulfillment of these services,the connectivity to the service provider’s server and the interlinked processes are beyond the control of OTM. So, OTM cannot guarantee/assure any refund in case of failure during the process which is affected by the partner service or the actual service provider. However, if any failure happens from our system then you are assured with the fact that OTM take cares of every measure to return the amount in your account.

Policy for shopping services

The deals and coupons especially which are mostly the part of “shop and earn” feature provided on your shopping services will take you on a third party website for your purchasing . We are not responsible for any returns and exchange on the products you purchased from third party website or online store.